Where are your branches located?
We have 44 locations to choose from in the Middle East, and still growing. A list of stores in the country you are in will appear. You can also search the store name or use your location.
Location I want isn’t showing on the website. How can I order?
When selecting the store, you can use your location. A list of the nearest stores will populate from where you can choose the most convenient location.
What is Click & Collect?
It’s an option where you can order pre-order your food and pick it up at your requested time and branch.
How can I cancel my order?
Canceling an order will require you to call the store, where they will remove your order from the system and issue you a refund, to the same card used for payment.
Why do some items disappear from menu?
We are fine casual-inspired food and drinks, and while focusing on our core menu, we are always innovating. We offer LTOs (Limited Time Offers) that excite your taste buds.
How can I pre-order and pickup my order?
To pre-order, you can call our restaurants or use our Click & Collect option and pick it up from your preferred location. Store you have selected will prepare your order on time hot and fresh for you to collect.
Can I change/add to my order after placing it?
Yes, you can. In this instance you would need to contact the location you ordered from and ask for the alteration
Does the dine in option guarantee my reservation when I arrive?
We cannot guarantee a table ready when you arrive, we can guarantee that we will seat you as a priority and will ensure your food is not prepared until we have seated you.
I have an issue with delivery. Who do I contact?
You can contact customer support of the delivery company that delivered your order. They will reach out to the store and resolve your request.
Does Shake Shack cater?
We do not do private catering; however, we can accommodate public events in some markets. Contact your nearest store for more details.
Where can I find your nutritional info?
Each store has an updated Allergen Data Sheet you can peruse. On our digital site selecting the menu item will allow you to see all the nutritional information for that item.
How can I tell if an item has an allergen?
On our web ordering page, you can as well filter by allergen, by clicking the filter and then we will only show you options without the filtered allergen. You can view each menu item allergen by opening the menu item, and clicking on allergen, those contained are highlighted in green.
What Vegetarian or vegan options do you have?
We offer the following vegetarian options Shroom, Falafel Shack, Grilled Cheese, Fries, Cheese Fries, and drinks like Lemonades, Shakes and Soft Drinks. Talk to our friendly cashiers to assist you in building a meal that will suit your preferences.
Does shake shack offer any gluten-free options?
We do have gluten-free menu items like our fries and drinks like Lemonades, Shakes and Soft Drinks. We can make all our beef burgers gluten-free by replacing the bun with a lettuce wrap.
Where do you source your ingredients from?
We intentionally select every ingredient and every prepared product with great care and purpose. These decisions are typically based on achieving a balance of textures and flavours, ensuring the highest quality available as well as an interesting flavour profile.
Are Shake Shack burgers grilled or fried?
Shake Shack serves grilled beef patties. While all our chicken breasts are lightly fried.
Is there egg in Shake Shack Shakes?
Yes, Shake Shack’s vanilla and chocolate custards contain egg yolk.
Are Shake Shack fries vegan?
Yes, Shake Shack’s plain crinkle cut fries are vegan.
Are Shake Shack burgers 100% beef?
Yes, At Shake Shack we serve 100% all-natural Angus beef patties. No hormones and no antibiotics ever.
How are Shake Shack burger cooked?
Shake Shack’s all burgers are well done and made to order.
Does Shake Shack give free refills?
Yes, at Shake Shack, all our lemonades, iced teas and sodas are refillable. Shakes, hot beverages, and water is chargeable per item.
What countries does Shake Shack operate in?
Shake Shack operates in 6 countries Kuwait, UAE, KSA, Qatar, Bahrain, and Oman
Does Shake Shack use raw eggs?
Yes, at Shake Shack we serve 100% all-natural beef hot dogs. No hormones and no antibiotics ever.
Are Shake Shack fries cooked in peanut oil?
No, Shake Shack's fries are cooked in soy oil.
Does Shake Shack have lettuce wraps?
Any of Shake Shack’s burger and/or flat-top dog can be ordered with a lettuce wrap
Does Shake Shack use halal meat?
Yes, at Shake Shack, we only use Halal meat.
What is float at Shake Shack?
Shake Shack Floats are soda and custard combined together in one drink. Check out the different floats we offer at Shake Shack.
Are Shake Shack shakes made with real ice cream?
Shake Shack’s Shakes are hand-spun every day and made with vanilla or chocolate frozen custard, which contains more egg yolk, making it richer and creamier than ice cream